General Access and Usage
The Remote Access Portal is granted to some users based on need. It allows using any HTML5 based web browser (e.g., Firefox, Chrome) to allow logging into the desktop of a Victrex Grantsburg system or systems, based on privileges.
To access it from off-site, you will need a 2-factor username and password generated by IT and provided to you, and additionally, your Remote Portal credentials. You only need to provide the initial username and password one time per browser.
From on-site, you will just need your Remote Portal credentials.
The URL is: https://remote.kleissgears.com
Your username and password will have been provided to you by IT.
Once logged in, you will see a list of systems available to choose from in the lower portion of the screen:
Choose the one you need (you will only see options that have been provided to your user), and then use your normal Windows username and password to log in. You can use the remote desktop in your browser exactly as you would if you were sitting at the chair in front of the physical machine.
Clipboard (copy/paste) and File Transfer
However, there are a couple of caveats based on the fact that you're using a web browser. To perform text copy and paste from your local PC to the remote system, press CTRL-ALT-SHIFTto open a sidebar menu with more options. One of them is a clipboard area. Paste your text in that area, and then press CTRL-ALT-SHIFT again to close the sidebar. The text will now be in the clipboard of the remote system.
You can also click the "Shared Drive" as shown above to move files from place to place, however, as you'll be logged in as your usual Windows user, it is faster and easier to simply use your Z or U drive to move files around, as both systems will have access to those in real time.
Remote Support option
This allows, if you have it available under your user, you to share your screen and allow control with another user or a vendor for support without requiring any software installation on their side. They just need to open the link you give them in their browser. They will not need a username or a password. You will have the option to allow them to control the screen or just view it when they connect.
Depending on your role, you may have an option for "Share" in the CTRL-ALT-SHIFT menu. If you open that menu, and choose the Sharing session available to you, you'll see a generated https link in the clipboard:
The link can be copied and sent to anyone for usage, one time, and only while your session is active. If you close the browser tab, click "back" in your browser, or otherwise log off of the remote desktop, that link is no longer valid and will never work again ... you'll need to generate and send a new one.