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and type PSR .  An entry will appear at the top of the list called "Steps Recorder".  Select it, and then press Start Record.  Do what you were doing that caused/shows the problem, and when you're finished, press Stop Recording, and then Save.  You can attach that ZIP file to your Helpdesk ticket, and it contains much more helpful information than is contained in one screenshot, which will often help me resolve your problem faster and with less back-and-forth communication.  This tool is not required, it's just another way to improve service.  

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